Privacy Policy

Sanfaani provides digital infrastructure services including:

• LMS (Moodle) deployment and management
• Virtual classroom systems (BigBlueButton)
• School & NGO digital systems
• Hosting and security management
• Web platforms and portals

We operate from Ilorin, Nigeria and serve institutions, schools, NGOs, and businesses across various sectors. Our mission is to empower innovation while simplifying complexity in digital infrastructure.

A. Information You Provide Directly

When you interact with our services, we may collect:

• Full name and contact details
• Email address
• Phone number (including WhatsApp)
• Organization name and details
• Service requirements and specifications
• Payment information (processed securely via third-party gateways)

B. Technical Information

When you use our website or systems, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information and operating system
• Usage data and analytics
• System performance metrics

We only collect information that is necessary to provide and improve our services effectively.

We use collected information to:

• Respond to inquiries and service requests
• Deliver, manage, and maintain our services
• Process payments through secure channels
• Provide technical support and customer service
• Improve system performance and reliability
• Send service-related updates and announcements
• Maintain security and prevent unauthorized access or misuse
• Comply with legal obligations

We do not sell or rent your personal data to third parties.

Payments for our services are processed through secure, certified third-party payment providers including:

• Paystack
• Flutterwave
• Other secure payment gateways

Sanfaani does not store complete credit/debit card details on our servers. All payment transactions are encrypted and handled according to PCI-DSS standards by our payment partners.

We implement reasonable technical and administrative safeguards to protect your information, including:

• Secure hosting environments with regular updates
• SSL/TLS encryption for data transmission
• Access controls and authentication mechanisms
• Role-based permissions for staff access
• Regular backup systems and disaster recovery plans
• Continuous monitoring and security maintenance

While we take security seriously and implement industry-standard measures, no system can guarantee 100% security. We continuously work to improve our security practices.

For institutions using our Learning Management Systems (LMS) or other digital platforms:

• Schools and organizations remain the primary data controllers of their student, staff, and operational data
• Sanfaani acts as a technical service provider and data processor
• We do not access or use client data except when required for:
• Technical support and troubleshooting
• System maintenance and updates
• Compliance with legal requirements
• Client institutions are responsible for obtaining necessary consents and maintaining their own privacy policies

We retain personal information only for as long as necessary to:

• Provide the services you requested
• Fulfill our contractual obligations
• Meet regulatory and legal requirements
• Resolve disputes and maintain security

When information is no longer needed, we securely delete or anonymize it. You may request deletion of your personal data where legally applicable by contacting us.

Depending on applicable laws (including Nigeria's Data Protection Act), you may have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent where processing is based on consent
• Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information below. We will respond to legitimate requests within 30 days.

Our website may use cookies and similar technologies to:

• Improve website functionality and performance
• Understand how visitors use our site
• Remember your preferences
• Enhance user experience

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your experience on our website.

Our website and communications may contain links to third-party websites, services, or resources. These third parties have their own privacy policies and practices.

We are not responsible for the privacy practices, content, or security of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Sanfaani provides systems and services primarily to educational institutions and organizations. We do not knowingly collect personal data directly from children through our public website.

When schools and institutions use our LMS or other systems, they are responsible for:

• Obtaining necessary parental consents where required
• Managing student data appropriately
• Complying with child data protection regulations
• Implementing appropriate access controls

If you believe a child has provided us with personal data without appropriate consent, please contact us immediately.

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make changes:

• We will update the "Effective Date" at the top of this page
• We will post the updated policy on our website
• For significant changes, we may provide additional notice

We encourage you to review this policy periodically to stay informed about how we protect your information.